Global Customer Experience Management (CEM) Market Size Study By Analytical Tool (Text Analytics, EFM Software, Speech Analytics, Web Analytics, Others), By Touch Point Type (Social Media, Call Centers, Mobile, Stores, Email, Others), By Deployment (On-Pr

    Global Customer Experience Management (CEM) Market Size Study By Analytical Tool (Text Analytics, EFM Software, Speech Analytics, Web Analytics, Others), By Touch Point Type (Social Media, Call Centers, Mobile, Stores, Email, Others), By Deployment (On-Pr
    Date: 22 Aug, 2018
    Type:
    Pages: 80
    Geography: U.S. Canada UK Germany France China India Japan Brazil Mexico
    Code: 1000007
    Delivery Timeline:
    Global Customer Experience Management (CEM) Market to reach USD 27.97 billion by 2025.

    Global Customer Experience Management (CEM) Market valued approximately USD 5.02 billion in 2016 is forecasted to grow with a healthy growth rate of more than 21.03% over the forecast period 2018-2025. The major factors speculated to augment the markets are technological progressions in the cloud and big data analytics to manage, design, and improve end-to-end consumer experience process, growing espousal of customer experience management solutions to minimize the customer churn rate across the globe, and escalating requirements for the personalized experience by customers across different industries. Customer Experience Management (or CEM) is defined as the practice of designing and reacting to customer communications to meet and/or exceed customer expectations and, thus, raise customer satisfaction, advocacy, and loyalty.
    The regional analysis of Global Customer Experience Management (CEM) Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share. Whereas, owing to the countries such as China, Japan, and India, Asia Pacific region is also expected to exhibit higher growth rate / CAGR over the forecast period 2018-2025.
    The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:


    By Analytical Tools:

    • Text Analytics
    • Enterprise Feedback Management (EFM) Software
    • Speech Analytics
    • Web Analytics
    • Other Analytics

    By Touch Point Type:

    • Social Media
    • Call Centers
    • Mobile
    • Stores
    • Web Services
    • Email
    • Others

    By Deployment:

    • On-Premise
    • Cloud

    By Vertical:

    • Retail
    • Banking, Financial Services & Insurance (BFSI)
    • Energy & Utilities
    • Healthcare
    • Manufacturing
    • IT & Telecom
    • Consumer Goods
    • Others


    By Regions:
    • North America
    • U.S.
    • Canada
    • Europe
    • UK
    • Germany
    • Asia Pacific
    • China
    • India
    • Japan
    • Latin America
    • Brazil
    • Mexico
    • Rest of the World

    Furthermore, years considered for the study are as follows:

    Historical year – 2015, 2016
    Base year – 2017
    Forecast period – 2018 to 2025

    The industry is seeming to be fairly competitive. Some of the leading market players include CA Technologies, IBM Corporation, Clarabridge, Oracle Corporation, Medallia, Adobe Systems Incorporated, Avaya, Inc., Nokia Networks, Chime Technologies Inc., SAS Institute Inc., and so on. The fierce competitiveness has made these players spend in product developments to improve the customer’s requirements.

    Target Audience of the Customer Experience Management (CEM) Market Study:

    • Key Consulting Companies & Advisors
    • Large, medium-sized, and small enterprises
    • Venture capitalists
    • Value-Added Resellers (VARs)
    • Third-party knowledge providers
    • Investment bankers
    • Investors
    TABLE OF CONTENTS
    Chapter 1. Global Customer Experience Management (CEM) Market Definition & Scope
    1.1. Research Objective
    1.2. Market Definition
    1.3. Scope of The Study
    1.4. Years Considered for The Study
    1.5. Currency Conversion Rates
    1.6. Report Limitation
    Chapter 2. Research Methodology
    2.1. Research Process
    2.1.1. Data Mining
    2.1.2. Analysis
    2.1.3. Market Estimation
    2.1.4. Validation
    2.1.5. Publishing
    2.2. Research Assumption
    Chapter 3. Executive Summary
    3.1. Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)
    3.2. Key Trends
    Chapter 4. Global Customer Experience Management (CEM) Market Dynamics
    4.1. Growth Prospects
    4.1.1. Drivers
    4.1.2. Restraints
    4.1.3. Opportunities
    4.2. Industry Analysis
    4.2.1. Porter’s 5 Force Model
    4.2.2. PEST Analysis
    4.2.3. Value Chain Analysis
    4.3. Analyst Recommendation & Conclusion
    Chapter 5. Global Customer Experience Management (CEM) Market by Analytical Tool
    5.1. Market Snapshot
    5.2. Market Performance - Potential Model
    5.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
    5.3.1. Text Analytics
    5.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    5.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    5.3.2. Enterprise Feedback Management (EFM) Software
    5.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    5.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    5.3.3. Speech Analytics
    5.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    5.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    5.3.4. Web Analytics
    5.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    5.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    5.3.5. Other Analytics
    5.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    5.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    Chapter 6. Global Customer Experience Management (CEM) Market by Touch Point Type
    6.1. Market Snapshot
    6.2. Market Performance - Potential Model
    6.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
    6.3.1. Social Media
    6.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.3.2. Call Centers
    6.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.3.3. Mobile
    6.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.3.4. Stores
    6.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.3.5. Web Services
    6.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.3.6. Email
    6.3.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.3.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.3.7. Others
    6.3.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.3.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    Chapter 7. Global Customer Experience Management (CEM) Market by Deployment
    7.1. Market Snapshot
    7.2. Market Performance - Potential Model
    7.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
    7.3.1. On-Premise
    7.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.2. Cloud
    7.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    Chapter 8. Global Customer Experience Management (CEM) Market by End-User
    8.1. Market Snapshot
    8.2. Market Performance - Potential Model
    8.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
    8.3.1. Retail
    8.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    8.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    8.3.2. Banking, Financial Services & Insurance (BFSI)
    8.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    8.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    8.3.3. Energy & Utilities
    8.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    8.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    8.3.4. Healthcare
    8.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    8.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    8.3.5. Manufacturing
    8.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    8.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    8.3.6. IT & Telecom
    8.3.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    8.3.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    8.3.7. Consumer Goods
    8.3.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    8.3.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    8.3.8. Others
    8.3.8.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    8.3.8.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    Chapter 9. Global Customer Experience Management (CEM) Market, Regional Analysis
    9.1. Customer Experience Management (CEM) Market, Regional Market Snapshot (2015-2025)
    9.2. North America Customer Experience Management (CEM) Market Snapshot
    9.2.1. U.S.
    9.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.2.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.2.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.2.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.2.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.2.2. Canada
    9.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.2.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.2.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.2.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.2.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3. Europe Customer Experience Management (CEM) Market Snapshot
    9.3.1. U.K.
    9.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.3.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.2. Germany
    9.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.3.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.3. France
    9.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.3.3.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.3.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.3.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.3.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.4. Rest of Europe
    9.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.3.4.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.4.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.4.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.3.4.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4. Asia Customer Experience Management (CEM) Market Snapshot
    9.4.1. China Customer Experience Management (CEM) Market Size Estimates & Forecasts, 2015-2025 (USD Billion)
    9.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.4.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.2. India
    9.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.4.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.3. Japan
    9.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.4.3.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.3.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.3.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.3.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.4. Rest of Asia Pacific
    9.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.4.4.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.4.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.4.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.4.4.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.5. Latin America Customer Experience Management (CEM) Market Snapshot
    9.5.1. Brazil
    9.5.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.5.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.5.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.5.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.5.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.5.2. Mexico
    9.5.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.5.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.5.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.5.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.5.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.6. Rest of The World
    9.6.1. South America
    9.6.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.6.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.6.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.6.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.6.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.6.2. Middle East and Africa
    9.6.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    9.6.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.6.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.6.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
    9.6.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
    Chapter 10. Competitive Intelligence
    10.1. Company Market Share (Subject to Data Availability)
    10.2. Top Market Strategies
    10.3. Company Profiles
    10.3.1. CA Technologies
    10.3.1.1. Overview
    10.3.1.2. Financial (Subject to Data Availability)
    10.3.1.3. Product Summary
    10.3.1.4. Recent Developments
    10.3.2. IBM Corporation
    10.3.3. Clarabridge
    10.3.4. Oracle Corporation
    10.3.5. Medallia
    10.3.6. Adobe Systems Incorporated
    10.3.7. Avaya, Inc.
    10.3.8. Nokia Networks
    10.3.9. Chime Technologies Inc.
    10.3.10. SAS Institute, Inc.
    TABLE 1. LIST OF SECONDARY SOURCES, USED IN THE STUDY OF GLOBAL Customer Experience Management (CEM) MARKET
    TABLE 2. LIST OF PRIMARY SOURCES, USED IN THE STUDY OF GLOBAL Customer Experience Management (CEM) MARKET
    TABLE 3. GLOBAL Customer Experience Management (CEM) MARKET, REPORT SCOPE
    TABLE 4. YEARS CONSIDERED FOR THE STUDY
    TABLE 5. EXCHANGE RATES CONSIDERED
    TABLE 6. GLOBAL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY REGION 2015-2025 (USD BILLION)
    TABLE 7. GLOBAL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY COMPONENT 2015-2025 (USD BILLION)
    TABLE 8. GLOBAL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY TYPE 2015-2025 (USD BILLION)
    TABLE 9. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 10. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 11. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 12. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 13. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 14. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 15. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 16. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 17. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 18. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 19. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 20. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 21. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 22. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 23. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 24. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 25. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 26. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 27. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 28. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 29. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 30. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 31. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 32. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 33. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 34. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 35. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 36. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 37. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 38. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 39. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 40. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 41. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 42. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 43. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 44. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 45. U.S. Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 46. U.S. Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 47. U.S. Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 48. U.S. Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 49. U.S. Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 50. CANADA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 51. CANADA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 52. CANADA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 53. CANADA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 54. CANADA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 55. UK Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 56. UK Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 57. UK Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 58. UK Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 59. UK Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 60. GERMANY Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 61. GERMANY Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 62. GERMANY Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 63. GERMANY Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 64. GERMANY Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 65. ROE Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 66. ROE Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 67. ROE Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 68. ROE Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 69. ROE Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 70. CHINA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 71. CHINA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 72. CHINA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 73. CHINA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 74. CHINA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 75. INDIA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 76. INDIA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 77. INDIA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 78. INDIA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 79. INDIA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 80. JAPAN Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 81. JAPAN Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 82. JAPAN Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 83. JAPAN Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 84. JAPAN Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 85. ROAPAC Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 86. ROAPAC Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 87. ROAPAC Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 88. ROAPAC Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 89. ROAPAC Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 90. BRAZIL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 91. BRAZIL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 92. BRAZIL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 93. BRAZIL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 94. BRAZIL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 95. MEXICO Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 96. MEXICO Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 97. MEXICO Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 98. MEXICO Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 99. MEXICO Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 100. ROLA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 101. ROLA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 102. ROLA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 103. ROLA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 104. ROLA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 105. ROW Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
    TABLE 106. ROW Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 107. ROW Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 108. ROW Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    TABLE 109. ROW Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
    ?
    List of Figures
    FIG 1. GLOBAL Customer Experience Management (CEM) MARKET, RESEARCH METHODOLOGY
    FIG 2. GLOBAL Customer Experience Management (CEM) MARKET, MARKET ESTIMATION TECHNIQUES
    FIG 3. MARKET SIZE ESTIMATES & FORECAST METHODS
    FIG 4. GLOBAL Customer Experience Management (CEM) MARKET, KEY TRENDS 2016
    FIG 5. GLOBAL Customer Experience Management (CEM) MARKET, GROWTH PROSPECTS 2017-2025
    FIG 6. GLOBAL Customer Experience Management (CEM) MARKET, PORTERS 5 FORCE MODEL
    FIG 7. GLOBAL Customer Experience Management (CEM) MARKET, PEST ANALYSIS
    FIG 8. GLOBAL Customer Experience Management (CEM) MARKET, VALUE CHAIN ANALYSIS
    FIG 9. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 10. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 11. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 12. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 13. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 14. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 15. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 16. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 17. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 18. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 19. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 20. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 21. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 22. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 23. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 24. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 25. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 26. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 27. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 28. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 29. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 30. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
    FIG 31. GLOBAL Customer Experience Management (CEM) MARKET, REGIONAL SNAPSHOT 2015 & 2025
    FIG 32. NORTH AMERICA Customer Experience Management (CEM) MARKET 2015 & 2025 (USD BILLON)
    FIG 33. EUROPE Customer Experience Management (CEM) MARKET 2015 & 2025 (USD BILLON)
    FIG 34. ASIA PACIFIC Customer Experience Management (CEM) MARKET 2015 & 2025 (USD BILLON)
    FIG 35. LATIN AMERICA Customer Experience Management (CEM) MARKET 2015 & 2025 (USD BILLON)
    FIG 36. Customer Experience Management (CEM) MARKET, COMPANY MARKET SHARE ANALYSIS (2016)
    CA Technologies

    IBM Corporation

    Clarabridge

    Oracle Corporation

    Medallia

    Adobe Systems Incorporated

    Avaya, Inc.

    Nokia Networks

    Chime Technologies Inc.

    SAS Institute, Inc
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