At Diligent Market, we strive to provide our customers with high-quality market research reports that deliver valuable insights and analysis. However, we understand that there may be instances where a customer might request a refund. This Refund Policy outlines the conditions under which refunds can be processed for market research reports purchased from Diligent Market. Customers are eligible for a refund if they meet one of the following criteria:
- If the market research reports purchased directly from Diligent Market's website
- If the report purchased is materially different from what was described on our website, and it does not meet the specified research objectives
- If the purchased market research report is found to be significantly inaccurate or incomplete
- If a customer unintentionally purchases the same market research report multiple times
- If a customer does not receive the purchased market research report due to unforeseen technical issues or other reasons
- Refund requests made after 7 days from the purchase date will not be considered eligible for a refund.
- No refunds will be provided for reports that have been downloaded or accessed by the customer.
- Customers are responsible for ensuring the compatibility of their devices and software with our reports before making a purchase. Refunds will not be granted due to technical incompatibility issues.
- Upon receiving a refund request, our team will thoroughly review the provided information and investigate the reported issue. We may reach out to customers for further clarification, if necessary, to better understand the situation.